The new feature to help hotels manage their online reputation more effectively

RateGain Technologies, the market leader in data and intelligence solutions for travel and hospitality industries, today announced its integration with Google Reviews, a development that would allow all hotels using BrandGain to instantly view and respond to any guest feedback appearing on Google Reviews. The collaboration would enhance the overall efficiency of partner hotels, who would now be able to manage their online reputation even more efficiently in a hyper-competitive environment of today. The first round of feature implementation has been done for our clients and the feature has been warmly welcomed.

The integration of BrandGain with Google Reviews, the first of its kind in the hospitality industry, would streamline and automate the process of tracking each and every review originating on the platform, and enable the associated hotels to improve and enhance their guest experience over the period of time.

Commenting on the development, Apurva Chamaria, CRO, RateGain, says, “We are extremely delighted to announce our integration with Google Reviews, one of the most frequently used review platform by the travelers today. We saw 205% increase in usage for the review section within two weeks of the feature launch. A recent research conducted by our Data Science Lab suggests that the number of travelers using Google Reviews to search and share their feedback for hotels has grown by a phenomenal 130% between 2016 and 2018. Moreover, when compared to other leading review platforms (Booking.com, Expedia, TripAdvisor), there has been a significant increase of 52.34% in the total number of reviews received on Google for the period of 2016 to 2017. Considering the growing reach of the platform, integrating with it seemed like an important necessity for us and we are glad that our products team could turn around this integration swiftly”

Adds Apurva, “The primary goal of BrandGain is to offer hotels a holistic view of their guest feedback and help them manage their online reputation in the best possible way. Today, BrandGain seamlessly integrates with all the prominent review platforms, and we have undertaken an important step by associating with Google Reviews. This would not only enhance the efficiency of the hotel using BrandGain but would also allow them to increase their visibility and ranking all across.

BrandGain is RateGain’s online reputation management solution for hotels which operates primarily through a SaaS model. It extensively tracks guest reviews and feedback from over 120 channels and brings all of it on a single platform. The information enables hotels to improve their guest experience and further enhance their productivity.BrandGain is already integrated with all the primary review platforms like  Google, Expedia, Agoda, Traveloka, TripAdvisor, Booking, Orbitz, Yelp, Hotels.com, FourSquare, and Ctrip.

About RateGain

RateGain is a leading provider of cloud-based innovative solutions for the Travel & Hospitality Industry. RateGain provides the latest technology in rate intelligence, price optimization, seamless electronic distribution, & brand engagement. In 2018, RateGain acquired DHISCO to become the leading, comprehensive travel & hospitality technology distribution platform.

Please visit https://rategain.fr/

RateGain Media Contact

Aditi Bhandari

Senior Manager – Products and PR

Ph: +91-9560833220

Mail: aditi.bhandari@rategain.com

Forward-Looking Statements

Certain statements in this release are forward-looking statements, which involve a number of risks, uncertainties, assumptions and other factors that could cause actual results to differ materially from those in such forward-looking statements. All statements, other than statements of historical fact are statements that could be deemed forward-looking statements, including but not limited to the statements containing the words ‘planned’, ‘expects’, ‘believes’,’ strategy’, ‘opportunity’, ‘anticipates’, ‘hopes’ or other similar words. The risks and uncertainties relating to these statements include, but are not limited to, risks and uncertainties regarding impact of pending regulatory proceedings, fluctuations in earnings, our ability to manage growth, intense competition in IT services, data services and consulting services including those factors which may affect our cost advantage, wage increases in India, customer acceptance of our services, products and fee structures, our ability to attract and retain highly skilled professionals, our ability to integrate acquired assets in a cost-effective and timely manner, time and cost overruns on fixed-price, fixed-timeframe contracts, client concentration, restrictions on immigration, our ability to manage our international operations, reduced demand for technology in our key focus areas, disruptions in telecommunication networks, our ability to successfully complete and integrate potential acquisitions, the success of our brand development efforts, liability for damages on our service contracts, the success of the companies /entities in which we have made strategic investments.